Call Center Solutions

Elastix

Elastix is a free Asterisk-based open source PBX platform that was developed in March 2006. It began as a call report interface for Asterisk, but became its own Asterisk-based call system. The Elastix O/S platform is created and maintained by IT professionals who program new features, fix bugs, and put out new feature updates to all Elastix users on a regular basis free of charge.

Predictive Dialing

Predictive Dialer is a system in which software automatically dials customer calls and connect call to agents when answered. With predictive dialing system you no longer need to spent hours to make your customers’ calls as our predictive dialer will automatically dials as many calls as you want.

Inbound Campaign

  • Direct Calling User Extensions
  • Voice Mail
  • Outbound Calls
  • Predictive Dialing
  • Inbound calls – (ACD)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR)
  • Campaign Defined Scripts
  • Custom Caller ID
  • Call Dispositions